Correction Policy
Last Updated: August 29, 2026
This Correction Policy explains how Zenith Trove handles corrections to order details, website content, and product information. It is intended to keep the ordering and shopping experience accurate and transparent for our customers. For information about cancelling an order or returning a product, please see our separate
Cancel and Refund Policy and
Refund and Returns Policy pages.
1. Order Detail Corrections
Mistakes happen — if you’ve entered incorrect information while placing an order, we’re happy to help correct it, provided the order has not yet been shipped.
a. What Can Be Corrected
- Shipping address or contact number
- Selected product variant (e.g., size, shade, or scent), subject to availability
- Quantity of items ordered
- Minor spelling errors in your name or delivery instructions
b. What Cannot Be Corrected After Shipment
Once an order has been dispatched, we are unable to modify the shipping address, product selection, or quantity. If the order was shipped to an incorrect address due to a customer error, please refer to our Cancel and Refund Policy for how undelivered or returned packages are handled.
c. How to Request a Correction
- Contact our support team as soon as possible via email, phone, or WhatsApp (details below)
- Provide your order number and the correction needed
- Our team will confirm whether the order is still eligible for correction based on its current status
- If eligible, we will update the order and confirm the change with you
We recommend reaching out immediately after placing your order, as orders can move to processing and shipping quickly.
2. Payment and Billing Corrections
If you notice an error in your payment amount, billing details, or a duplicate charge:
- Contact our support team within 48 hours of the transaction with your order number and a screenshot or description of the issue
- We will investigate and, where an error is confirmed on our end, issue a correction or refund for the incorrect amount within a reasonable timeframe
- For payment gateway or bank-related discrepancies, we may ask you to also reach out to your payment provider, as some issues occur on their end rather than ours
3. Website Content Corrections
We aim to keep all information on our Site — including product descriptions, ingredient lists, pricing, and policy pages — accurate and up to date. However, occasional errors, outdated information, or typographical mistakes may occur.
If you spot an error on our Site, such as:
- An incorrect ingredient listed for a product
- A pricing display error
- Outdated policy information
- A broken link or technical issue
…we encourage you to let us know using the contact details below. We review all reported issues and correct verified errors as quickly as possible.
4. Pricing Errors
In the rare event that a product is listed at an incorrect price due to a typographical, technical, or human error:
- We reserve the right to correct the price and notify you before processing your order if this occurs
- If an order has already been placed at an incorrect price, we will contact you to confirm whether you’d like to proceed at the correct price or cancel the order for a full refund
- We are under no obligation to fulfill an order at an incorrectly displayed price
5. Product Information Accuracy
We source our ingredient and product information directly from our formulation and packaging records. If a discrepancy is identified between the Site and the physical product label, the information on the
physical product packaging always takes precedence, as it reflects the most current formulation. Please report any such discrepancy to us so we can update our Site promptly.
6. Review Corrections
If you’ve submitted a product review or rating and need to correct or update it (for example, after further use of the product), please contact our support team with your original review details and the requested change. We will review and update it where appropriate.
7. Changes to This Policy
We may update this Correction Policy from time to time to reflect changes in our operations or applicable regulations. The updated version will be posted on this page with a revised “Last Updated” date.
8. Contact Us
If you need to request a correction of any kind, please reach out:
