FAQ's Frequently Asked Questions
Find answers to common questions about Zenith Trove, our products, and how we operate.
Can’t find what you’re looking for? Reach out to us directly — details at the bottom of this page.
Everything you need to know about our products, orders, and policies — all in one place
About Zenith Trove
What is Zenith Trove?
Zenith Trove is an online store offering 100% natural skin care and beauty products, formulated with clean, honestly labeled ingredients.
What does "100% Natural" mean for your products?
It means our formulations are built around naturally derived and botanical ingredients rather than synthetic fillers or artificial additives. Full ingredient lists are listed on each product page and on the physical packaging, so you can always verify exactly what’s inside.
Are your products cruelty-free?
Yes, none of our products are tested on animals” or details of any certifications you hold. Only state this if accurate.
Are your products suitable for all skin types?
Most of our products are formulated to suit a range of skin types, but everyone’s skin is different. We recommend checking the product description and performing a patch test before first use — see our Medical Disclaimer for guidance.
Where are your products made?
Our products are formulated and packaged in Surat, Gujarat, India.
Orders & Shipping
How do I place an order?
Simply browse our catalog, add your chosen products to your cart, and proceed to checkout. You can check out as a guest or create an account.
How can I track my order?
Once your order ships, you’ll receive a tracking link via email or WhatsApp. You can also view order status by logging into your account.
How long does delivery take?
Delivery timelines vary based on your location and are shown at checkout before you place your order.
Do you ship outside India?
Currently, we only ship within India” or list international regions you serve.
Can I change my shipping address after placing an order?
Yes, as long as the order hasn’t shipped yet. See our Correction Policy for how to request a change.
Can I cancel my order after placing it?
Yes, provided it hasn’t been shipped. See our Cancel and Refund Policy for the full process.
Returns & Refunds
What is your return policy?
Due to hygiene standards for cosmetic products, we accept returns only on unopened, sealed items within our return window. Full details are in our Refund and Returns Policy.
What if my order arrives damaged, defective, or incorrect?
Contact us within 48 hours of delivery with your order number and a photo of the issue, and we’ll arrange a free replacement or full refund.
How long do refunds take to process?
Approved refunds are typically processed within 7–10 business days to your original payment method.
Payments
What payment methods do you accept?
Credit/Debit Cards, UPI, Net Banking, Cash On Delivery COD.
Is it safe to enter my payment details on your Site?
Yes. All transactions are processed through secure, encrypted third-party payment gateways. We do not store your full card details.
Using Our Products
How do I know which product is right for me?
Each product page includes details on skin type suitability and key ingredients. If you’re unsure, feel free to contact us for a recommendation.
Do I need to patch test before using a new product?
Yes, we recommend it for every new product, especially if you have sensitive skin or known allergies. Apply a small amount to your inner forearm and wait 24–48 hours before full use.
What should I do if I have a reaction to a product?
Stop using it immediately, wash the area, and consult a dermatologist if symptoms persist. Please also let us know so we can assist you.
Can I use your products if I'm pregnant or breastfeeding?
We recommend consulting your physician before introducing new skin care products during pregnancy or breastfeeding, regardless of the brand.
Account & Privacy
Do I need to create an account to shop?
Check your checkout page — most e-commerce platforms show a “Continue as Guest” or “Login/Register” option at checkout. If you see a guest checkout option, the answer is “No, guest checkout is available.” If it forces login/signup first, the answer is “Yes, an account is required.”
How is my personal information used?
We only use your information to process orders, provide support, and (if you opt in) send updates. See our Privacy Policy for full details.
How do I unsubscribe from marketing emails?
You can unsubscribe anytime using the link at the bottom of any marketing email, or by contacting us directly.
Still Have Questions?
We’re happy to help with anything not covered here.
- Email: contant@zenithtrove.com
- Phone: +91 84601 71675
- WhatsApps: +91 84601 71675
- Address: Surat, Gujarat, India
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