Help & Support
How Can We Help You?
Reach our support team directly, or browse our FAQs for quick answers
We're here to help.
Whether you have a question about your order, our products, or your skin care routine, you’ll find quick answers below — or reach out to our team directly.
Contact Us Directly
- Email: contant@zenithtrove.com
- Phone: +91 84601 71675
- WhatsApps: +91 84601 71675
- Address: Surat, Gujarat, India
- Support Hours: Monday–Saturday, 10 AM – 6 PM IST
We typically respond within 24 hours or 1–2 business days
Find answers to common questions about Zenith Trove, our products, and how we operate.
Can’t find what you’re looking for? Reach out to us directly — details at the bottom of this page.
Everything you need to know about our products, orders, and policies — all in one place
Orders & Shipping
How do I track my order?
Once your order has shipped, you’ll receive a tracking link via email or WhatsApp. You can also check your order status by logging into your account.
How long does delivery take?
Delivery timelines depend on your location and are shown at checkout. For more details, please see our shipping information.
Can I change my shipping address after placing an order?
Address changes are possible only before your order has shipped. See our Correction Policy for details on how to request a change.
Can I cancel my order?
Yes, as long as it hasn’t shipped yet. See our Cancel and Refund Policy for the full process and refund timelines.
Returns & Refunds
Can I return a product if I don't like it?
Due to hygiene and safety standards for cosmetic products, we can only accept returns on unopened, sealed items within the eligibility window. Full details are available in our Refund and Returns Policy.
My product arrived damaged or wrong — what do I do?
Contact us within 48 hours of delivery with your order number and a photo of the issue. We’ll arrange a free replacement or full refund. See our Refund and Returns Policy for the complete process.
How long do refunds take?
Once approved, refunds are typically processed within 7–10 business days to your original payment method.
Products & Ingredients
Are your products really 100% natural?
Yes — we formulate our products using natural ingredients, and full ingredient lists are available on each product page and on the physical packaging.
How do I know a product is right for my skin type?
We recommend reviewing the product description and ingredient list, and performing a patch test before first use. See our Medical Disclaimer for detailed guidance on patch testing and skin sensitivity.
I had a reaction to a product — what should I do?
Discontinue use immediately, wash the affected area, and consult a physician or dermatologist if symptoms persist. Please also reach out to us so we can assist you further.
Account & Payments
Do I need an account to place an order?
No, you can check out as a guest, but creating an account lets you track orders and save your details for future purchases.
What payment methods do you accept?
Is my payment information secure?
Yes. All payments are processed through secure, encrypted third-party payment gateways. We do not store your full card details. See our Privacy Policy for more information.
Policies
Looking for more detailed information? Here’s where to find it:
- Terms & Conditions — the rules for using our Site and placing orders
- Privacy Policy — how we collect and protect your information
- Cookies Policy — how we use cookies on our Site
- Refund and Returns Policy — returning a delivered product
- Cancel and Refund Policy — cancelling an order before it ships
- Correction Policy — fixing order or content errors
- Medical Disclaimer — product safety and skin sensitivity information
Still Need Help?
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Ingredient guides, skin care tips, and honest insights to help you make informed choices for your skin
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